Refund policy
If you receive an order with an issue, please contact us at bell@bellquintao.com with your order number and a picture of the problem (if possible). We will work to resolve the issue or offer you a refund.
7-Day Return Policy
You have 7 days after receiving your item to request a return.
To be eligible for a return:
- Your item must be in the same condition as you received it, unworn or unused, and in its original packaging.
- You’ll need to provide the receipt or proof of purchase.
To start a return, email us at bell@bellquintao.com. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.
Please note: Items sent back without requesting a return first will not be accepted.
For any questions regarding returns, you can always reach us at bell@bellquintao.com
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Custom products (such as special orders or personalized items)
- Sale items
- Gift cards
If you have questions about your specific item, please contact us.
Exchanges
The fastest way to get the item you want is to return the item you have. Once your return is accepted, you can place a new order for the replacement item.
Refunds
Once we receive and inspect your return, we’ll notify you if the refund is approved. If approved, you’ll be automatically refunded to your original payment method.
Please note that it may take some time for your bank or credit card company to process and post the refund.